Via the steps below we show how you can order your Ted Louise.

1. Search for the desired article on tedlouise.com.
2. Select the desired color on the product page.
3. To place the item in the shopping cart, click on the button: ADD TO CART.
4. At the top right of your screen you will see a shopping cart. Click on this to view your shopping card.
5. To complete your order, click on CHECKOUT
   Go through and check all steps in the payment area.

As soon as you have placed you order you will receive a confirmation e-mail from us. We will then immediately get to work to get your package to you as soon as possible.

TIP: Create a Ted Louise account immediately, so you can view all your details and orders afterwards.

When we announce that there is a Pre-launch, it is possible to make a reservation. We will announce this via our Instagram account. Do you always want to be informed about our latest collections? Then follow our Instagram: @tedlouise.official or sign up for the newsletter

As soon as your order has been completed, you will receive an e-mail from us with your order & order number. When your package has been shipped, you will receive an email from us with your track & trace number. If you have received these e-mails everything went well.

Due to automation, once your order has been placed, it is unfortunately not possible to change (address) data.

We always do our utmost best to send your package as fully and on time as possible. If something is missing or something else is wrong with your order, please contact our customer service within 2 days after delivery. Send your email to info@tedlouise.com. Do not forget to mention your order number in the e-mail.

When the payment is successful, our system sends an automatic email containing your order. If you still have doubts, we advise you to email us: info@tedlouise.com

At Ted Louise you shop safely and reliably. We accept the following payment methods:

• iDeal
• PayPal
• Credit Card
• Bancontact
• Apple Pay
• Google Pay
• Klarna
  

Within the Netherlands we deliver for free for orders above €100 via DHL and PostNL. Click here for the costs for orders outside the Netherlands.

If there are problems with ordering, we advise you to contact our customer service info@tedlouise.com. We will work on a solution so that you receive the desired product.

We do everything we can to get your order to you as quickly as possible. If you order on working days, the order will be shipped within 2 working days*. When we have sent the package, you will receive an email with your track & trace code.
*Excluding holidays.

Once we have sent your package, you will receive an e-mail with the track & trace code of your package. You didn’t received an email? Please contact our customer service: info@tedlouise.com.

Ted Louise ships worldwide. For information about the (inter)national shipping costs and an indication of the delivery times, please check here.

• Item(s) must be returned within 14 days after receiving the order.
• The item(s) that you want to return must be returned unworn with all parts.
• In the original box with attached labels, stickers, wish card & dust bag
• The item has no signs of damage (unless Ted Louise is notified about a damaged item when received from carrier)
  

It can always happen that you prefer a different color after receiving your item. Please contact our customer service info@tedlouise.com. We will then check whether the item is in stock and what the options are.

For all returns, both within and outside the Netherlands, the return shipping costs are at your own expense.

Please make sure to request a shipping receipt with a track & trace code and keep it until your return has been processed. We also kindly ask you to send a photo of the track & trace code to info@tedlouise.com, so we can monitor the status of your return shipment.

Step 1

Email info@tedlouise.com with your order number, the item(s) you wish to return or exchange, and the reason for your return.

Step 2

Carefully place the item(s) back in the original box, including all labels, stickers and dust bag.

Step 3

Include a note inside the box with your name and order number.

Step 4

Send your return to:

Ted Louise
Lijnmarkt 37
3511 KG Utrecht
The Netherlands

Step 5

Hand in the parcel at your preferred postal service point.

Step 6

Always request a shipping receipt with a Track & Trace code and keep it safe until your return has been processed.

Step 7

Email a photo of the shipping receipt, including the Track & Trace code, to info@tedlouise.com and mention your order number.

After we have received your return, we will immediately start to initiate your refund. Depending on your bank, it can take up to 7 working days for the refund to be in your account.

A Ted Louise accessory is made to support you every step of the way. We would like to advise you on maintaining your accessory so that it always looks perfect. Every Ted Louise is made from 100% full grain leather, which is the highest quality leather available. The more you use the leather accessory, the more it will come to life. In order to maintain the soft, smooth and supple texture of your accessory, we would like to advise you on the best care for your Ted Louise. Although leather is somewhat resistant to water, it is wise to take care of your bag with waterproof leather spray. With the help of high-quality leather care products that contain oils and fats, the leather will remain better hydrated, supple, waterproof and radiant.
Always read the packaging for proper use of the spray. For the best result: spray the bag every three months with the waterproof leather spray. Think of it as food for your bag. This not only ensures that the bag is waterproof, it is a cleaning and nutrition in one treatment. With regular use, it ensures that the leather remains in the best condition. Avoid contact with rough surfaces in front of your accessory. Then it can be scratched. Always wear your light accessory with light clothing to prevent color transfer from your clothes to the accessory. Avoid prolonged contact with water and be aware that humidity can increase color transfer and bleeding onto clothing. The accessories must not be washed, ironed, dry cleaned or bleached.

We recommend that you pat the bag dry with a cloth and then hang it up and let it dry. Then the bag dries the best. Do not use a hair dryer in this process. When the leather has dried, the material may have become stiffer and less resilient in texture.

At Ted Louise we always go for the best and best achievable result. For this, the leather products need nutrition every now and then. By taking care of the leather accessory every 2 to 3 months with high-quality leather care products that contain oils and fats will keep the leather hydrated, supple, waterproof and radiant.

A leather skin will discolour, just like our skin, when exposed to light for a long time. The accessories may even stiffen or dry out. That is why we give a dust bag with every Ted Louise. Put the accessory in this bag and store it somewhere where it will not be exposed to light.

At Ted Louise we stand for quality and expertise. Our products are handmade in a factory that has specialized in producing bags for years. Despite the careful final inspection, a defect can sometimes arise. Because we at Ted Louise believe in the quality of our products, we give a guarantee of 12 months from the date of purchase. The purchase date is the date on which the product was ordered. To make use of our guarantee, the purchase receipt must be presented.
The following cases are excluded from the warranty:

• Normal wear and tear, such as scratches or damage
• Damage caused by overloading the bags
• Damage caused by careless use of the bags
• Normal wear and tear of zippers
• The more flexible or stretching of the leather after use.

If you want to make use of the guarantee, please contact our customer service info@tedlouise.com. Do not forget to add the purchase receipt as an attachment in the e-mail. We will then contact you for further details. We always strive to repair the bag within two weeks after receiving the bag.

At Ted Louise we do our outmost best to make sure you're satisfied as a customer. If you have a complaint about a purchase, we advise you to send our customer service an email: info@tedlouise.com. Make sure to include the order number and a clear photo showing the complaint in the email. We will then contact you for the best solution.