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Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by sending an e-mail to info@tedlouise.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Secure transactions

Transactions are handled with bank-grade security.

Free shipping

Do you order above € 100.00? Then we ship for free.

Get in touch

Have questions? Get in touch with us at any time.

Returns are no problem

Prefer a different bag? Send the product back and we will be happy to help you