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RETURNS

Have you received an order that you are not completely satisfied with? You can check everything calmly and decide whether to return it within 14 days after receiving the purchase.

 

If you want to return an item, please send an email to info@tedlouise.com. Providing a reason for return would be a great help to Ted Louise. We strive to offer the best organized bags to our customers and every feedback is welcome. Do not forget to mention your order number in the mail. We will contact you with the return details. When you return your accessory, it is important that the items are unworn and undamaged and that you register your return within 14 days of receipt. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning it. Make sure you return all parts of the order within 14 days after registration, including all attached labels and the dust bag.

 The return conditions are as follows:

  • Item(s) must be returned within 14 days of receipt
  • The item(s) to be returned must be returned unworn with all parts. Where reasonably possible in the original box with labels, stickers & dust bag attached
  • The item has no signs of use

To return one or more items, you will have to deliver the package to a post office. The costs of the return are for the consumer. When returning your item(s), ask for the shipping receipt with track & trace code and keep it safe! Send a photo of your track&trace code to info@tedlouise.com with your order number. This way we stay informed of the status of your return shipment. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

 

Follow the steps below for the correct handling of your return:

Step 1: Send an e-mail with a reason for return to our customer service: info@tedlouise.com. You will receive a return form from us.

Step 2: Put the items you want to return, with all attached labels, stickers, dust bag and the return form back in the box. Do not forget to add the return form. Without a return form it is not possible for us to process your return.

Step 3: Write the return address you received from our customer service on the top of the box. Make sure that no other addresses are visible anymore. This prevents confusion at the carrier.

Step 4: Return the box to a post office near you.

Step 5: Save the track & trace code that you receive at the post office.

Step 6: Send a photo of your proof of shipment to info@tedlouise.com with your order number.

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